Service & Lifecycle
Less time chasing service. More control over performance.
When a security system needs attention, FRTFY coordinates the response on your behalf with the appropriate independent integrator. We help diagnose the issue, coordinate on-site repairs or installation by the integrator, track progress, audit charges and review whether the work and service match your agreements.
Triage before dispatch
We review system information and use remote diagnostics where possible. Where on-site work is needed, we coordinate the appropriate contractor and track the issue through resolution.
Measure the service you pay for
We track response and resolution commitments against the contractor's agreement. If you pay for a four-hour response, we record actual performance and address missed commitments with the provider. Response and resolution are assessed separately where the contract distinguishes them.
Check coverage and charges
We review warranty status, contracted rates, work performed and invoicing to identify charges that need clarification or correction. The aim is to help you receive the service and coverage you paid for.
Plan beyond the next repair
Service history, recurring failures, maintenance requirements, software support, licence renewals and equipment lifecycle inform the next decision. We help prioritize preventive maintenance, upgrades and replacements around operational needs and budget.
Work with the contractors you already have
You can engage FRTFY to oversee your existing service environment without purchasing the other three services. Coverage, escalation procedures and reporting are agreed for your organization.